Home Shoppe Hawaii's Customer-Focused Service | The Nordstrom Model

The perfect company does not exist, but Nordstrom holds a reputation for customer service that many companies attempt to emulate.  Companies are proud when they are compared to or are called the “Nordstrom” of their industry. Home Shoppe Hawaii endeavors to be the “Nordstrom of Oahu Real Estate.”

Some basic components of the Nordstrom model are:

1. Customer Service - We work hard to deliver great customer service. This includes creating an atmosphere of helpfulness and professionalism, where we educate our clients to make sound choices.  It also means working hard to understand our clients’ needs, being prepared, maintaining the right attitude, creating win-win situations, ensuring clear communication, checking understanding, involving clients in solutions, managing expectations, accepting responsibility, and ending on positive note.  Each client is different.  We listen to our clients’ needs and tailor our services to those needs.

2. Sales (results for the client and success for our agents) - Our sales results speak for themselves. By being prepared and using best practices for marketing and finding properties, we achieve sales success for our clients and ourselves.

3. Team Orientation - Home Shoppe Hawaii uses a team approach in most of our work. We associate only with good, like-minded people, with the most ethical practices and positive attitudes, who have similar goals with respect to customer service and success in the industry.  We mentor from within and have created a culture of cooperation versus competition, which is unique in the real estate industry.  Our business model is an agent-owned company, where is our agents’ have an interest in the success of everyone in the company.

When other REALTORS we know say, with dismay, “You do THAT for your clients?” We say, “Yes we DO.”

Home Shoppe Hawaii is Full-Service. Full-Time.